Refund Policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 5 days of purchase. You can return your product for store credit or a different size.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Email to hellokissah@gmail.com or whatsapp us to request which products you would like to return.
- Return to our office.
- Send all items back to us using the label provided.
Additional Information:
- We will notify you once we have received your items back and proceed accordingly.
- Any shipping fees incur will be paid by the customer.
- Any store credit or exchange will only be proceed if the original item is received by us. We will not be held responsible for lost items by courier.